Sun Country Airlines Cancellation Policy: A Complete Guide

When booking a flight, understanding the cancellation policy of the airline is essential. It helps you avoid unnecessary fees and gives you peace of mind if your travel plans suddenly change. Sun Country Airlines, a popular low-cost carrier in the United States, has a cancellation policy designed to provide passengers with flexibility while also protecting the airline’s interests. In this article, we’ll explore Sun Country Airlines Cancellation Policy in detail — including when you can cancel for free, what fees might apply, and how to handle changes or refunds.

Table of Contents

1. 24-Hour Risk-Free Cancellation

One of the most traveler-friendly features of Sun Country Airlines is its 24-hour risk-free cancellation policy. If you book a flight directly with Sun Country Airlines and cancel within 24 hours of booking, you can get a full refund. This policy applies to all ticket types, provided your flight is booked at least seven days before the departure date.

This means if you quickly realize you made a mistake with your booking — perhaps you entered the wrong dates or changed your mind — you have a full day to cancel without any penalty. It’s a great way to book with confidence, knowing you’re not locked in immediately.

2. Cancellation After 24 Hours

If you cancel your Sun Country flight after the 24-hour risk-free window, things get a little different depending on the type of ticket you purchased.

Non-Refundable Tickets: Most Sun Country Airlines tickets are non-refundable, meaning if you cancel, you won’t receive your money back. Instead, you may be offered a flight credit (also known as a travel voucher) that you can use for future travel on Sun Country. This credit is usually valid for a certain period — often one year from the date of issue.
Refundable Tickets: If you purchased a refundable ticket, you can cancel and receive a full refund at any time before your flight. However, refundable tickets tend to be more expensive than non-refundable ones.

3. Cancellation Fees

For cancellations made after the 24-hour free window on non-refundable tickets, Sun Country Airlines typically charges a cancellation fee. This fee usually ranges between $39 to $79 per flight segment, but the exact amount depends on the timing of the cancellation and your specific fare rules.

If you cancel close to your departure date, the cancellation fee might be higher, and in some cases, cancellations are not allowed at all.

4. How to Cancel Your Flight

You can cancel your Sun Country Airlines flight in a few ways:

Online: The easiest method is to cancel your flight via the Sun Country website. Log in to your booking, follow the cancellation prompts, and if eligible, you’ll be refunded or issued a credit.
Customer Service: You can also call Sun Country Airlines’ customer service team for assistance. This option is useful if you have questions about your cancellation or need help with special circumstances.
Travel Agents: If you booked through a travel agent or third-party site, you may need to contact them directly to process your cancellation.

5. Flight Changes vs. Cancellations

Sometimes your plans may change, but you don’t want to cancel your trip entirely — instead, you just want to change your flight dates or times. Sun Country Airlines allows flight changes, but fees may apply. Generally, you’ll pay a change fee plus any difference in fare between your original flight and the new one.

It’s important to know that in some cases, especially with promotional or discounted fares, changes may not be allowed. Always review the fare rules before booking if you think you might need flexibility.

6. Refunds for Canceled Flights by the Airline

If Sun Country Airlines cancels your flight, you are entitled to a full refund regardless of your ticket type. The airline will typically notify you as soon as possible and offer options to rebook or refund your ticket.

In case of delays or cancellations due to weather or other factors outside the airline’s control, the refund policies might vary. It’s always best to check directly with the airline in these situations.

7. Travel Credits and How to Use Them

If your ticket is non-refundable and you cancel after the 24-hour window, you will likely receive a travel credit. These credits are useful because they allow you to book another flight without losing the money you originally spent.

Keep in mind:

Travel credits usually expire after a certain period, often one year.
Credits are typically non-transferable, so only the original passenger can use them.
When booking a new flight with a credit, any fare difference must be paid at the time of booking.

8. Tips to Avoid Cancellation Fees

Book Early: Since cancellation fees tend to increase closer to the departure date, booking and making changes well in advance can save you money.
Check the Fare Type: Some fares offer more flexibility, like refundable tickets or fares with no change fees. Paying a bit more upfront can save you from penalties later.
Use the 24-Hour Cancellation Window: Always try to confirm your booking within 24 hours to avoid any risk of fees if you need to cancel.
Consider Travel Insurance: Insurance can protect you from losses due to cancellations, especially for non-refundable tickets.

Summary

Sun Country Airlines provides passengers with a relatively straightforward cancellation policy. The standout feature is the 24-hour risk-free cancellation window, giving travelers peace of mind when booking. Outside of this window, cancellation fees apply for most non-refundable tickets, while refundable tickets offer more flexibility at a higher price.

If you cancel after 24 hours, you may receive a travel credit instead of a refund, which you can use for future flights. Knowing these details in advance helps you make better travel decisions and avoid surprises.

Always check your specific ticket’s terms and conditions before booking, as policies may change or vary depending on the fare class. If your plans are uncertain, consider refundable tickets or travel insurance to protect your investment.