For travelers flying with Ethiopian Airlines, local office support can make all the difference. Whether you’re dealing with booking concerns, flight changes, or simply want in-person assistance, the Ethiopian Airlines Addis Ababa Office in Ethiopia is fully equipped to help. Located in the capital city, this office is a central hub for customer care, offering professional services before, during, and after your flight.
From business travel to international tourism, Ethiopian Airlines has earned a reputation for quality service. And with a physical office presence in Addis Ababa, passengers can benefit from face-to-face support for their travel needs.
Office Details – Where and How to Reach Them
Getting in touch with the Addis Ababa office is simple. Whether you’re a resident or a visitor to the city, the location is accessible and the staff are ready to help. Here are the essential details:
- Address: Addis Ababa, Ethiopia
- Phone: 1-800 445 2733
- Email: WASCTO@ethiopianairlines.com
- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM
- Official Website: ethiopianairlines.com
By calling or visiting during operating hours, you can speak with experienced agents about booking, modifications, travel policies, and more.
Additional Help at the Airport
If you’re already on your way or facing issues at the airport, Ethiopian Airlines also operates a counter at Bole International Airport (ADD):
- Location: Addis Ababa, Ethiopia
- Contact Number: +251 116 652 222
- Services Offered: Check-in help, last-minute ticket changes, baggage issues
This office is ideal for time-sensitive needs and real-time travel assistance.
Services Provided at the Addis Ababa Office
At the Ethiopian Airlines Office in Addis Ababa, travelers can access a wide variety of airline-related services, such as:
- Booking new flights (one-way, round-trip, or multi-city)
- Rebooking or changing existing itineraries
- Cancellation assistance and refund processing
- Seat selection and upgrade requests
- Baggage policy clarifications and claims for lost luggage
- Visa, documentation, and travel health requirements
- Special services for children, elderly travelers, and people with disabilities
- Group travel booking for tours, businesses, or conferences
- Information on loyalty programs like ShebaMiles
- Advice for traveling with pets or carrying special cargo
Each service is handled professionally and with a focus on customer satisfaction.
Flight Booking and Changes
If you’re planning a trip and unsure about flight routes, layovers, or pricing, the Ethiopian Airlines Addis Ababa Office can walk you through all available options. With access to real-time flight schedules, the staff can compare fares, recommend optimal dates, and help you secure the best deals.
Already booked your ticket? You can also request changes such as rescheduling, adding luggage, or changing your cabin class—all in one visit.
Understanding Airline Policies
Air travel can sometimes feel overwhelming, especially with changing rules and procedures. That’s where the local office proves most valuable. Ethiopian Airlines’ staff can help you understand:
- Check-in deadlines (online and at the airport)
- Baggage size, weight, and extra fee policies
- Cancellation and refund rules
- COVID-19 safety protocols and entry restrictions
- Child travel and unaccompanied minor policies
- Transit and visa requirements for different countries
Being well-informed allows you to avoid surprises and travel with confidence.
Top 10 FAQs about the Addis Ababa Office
1. Can I book a ticket at the Addis Ababa office?
Yes, you can book domestic and international flights directly through the office.
2. What’s the office’s working schedule?
It’s open Monday to Friday from 9:00 AM to 5:00 PM.
3. Is this the same as the head office?
No, but the city office handles all passenger services. The head office deals with corporate and administrative operations.
4. Can I request a refund at the city office?
Yes, if your ticket is eligible, the staff will initiate the refund process for you.
5. Do they assist with frequent flyer miles?
Yes, they can help with ShebaMiles membership, points redemption, and benefits inquiries.
6. Can I change my destination at this office?
Yes, subject to fare difference and availability, you can modify your travel route.
7. Is wheelchair support bookable here?
Absolutely. You can arrange special assistance for elderly or disabled passengers.
8. Can I book a pet-in-cabin service here?
Yes, just make sure to follow the airline’s pet travel policy, which the staff will explain.
9. Do they assist with visa and document checks?
Yes, while they don’t issue visas, they’ll tell you what documents are required for your destination.
10. Can I speak to someone in person about a group tour?
Definitely. Group booking requests are best handled in person, especially for large groups or corporate travel.
Head Office Details for Reference
In case you need to reach Ethiopian Airlines’ administrative center:
- Address: P.O. Box 1755, Addis Ababa, Ethiopia
- Main Contact Number: 1-800 445 2733
- Website: www.ethiopianairlines.com
They handle escalated matters, partnerships, and airline-wide inquiries.
Final Thoughts
From flight booking and modifications to refund help and travel guidance, the Ethiopian Airlines Addis Ababa Office in Ethiopia stands out as a key support center for passengers. Whether you’re traveling soon or just planning ahead, having a reliable local office ensures your journey begins smoothly and ends well.
For in-person guidance, the Ethiopian Airlines Office in Addis Ababa is your trusted destination. Friendly agents, helpful services, and on-the-ground experience make this office an essential part of the airline’s customer support network.
So, the next time you plan to fly with Ethiopian Airlines, don’t hesitate to stop by their city office—you’ll be glad you did.
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